Terms & Conditions
Acceptance of the Terms
By accessing or using the Velvet Bingo platform (hereinafter referred to as "the Site"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using the Site.
Eligibility Requirements
To participate and access our services, users must meet the following eligibility criteria.
Minimum Age Requirements
You must be at least 18 years old to create an account and play on the Site. By registering, you confirm that you are of legal age to participate in online gambling according to the laws of your jurisdiction.
Geographic Restrictions
Access to the Site is restricted to individuals physically located within the United Kingdom and approved jurisdictions. Players from clearly restricted countries, such as the USA, may not register or play for real money.
Account Registration Rules
Creating an account on the Site involves an accurate and truthful registration process. Users must provide complete and correct information as part of the registration form, including name, date of birth, address, and contact details.
One-Account-Per-User Policies
Each player is permitted to create one account only. Multiple accounts for a single person, household, or IP address are strictly prohibited. Attempting to create multiple accounts may lead to account suspension and forfeiture of bonuses or winnings.
Identity Verification and KYC
To comply with regulatory obligations, all players must undergo a Know Your Customer (KYC) verification process. This includes verifying your identity, age, and current address using appropriate documentation, such as a passport or utility bill. A delay in completing the KYC process may limit access to account features, including withdrawals.
Account Accuracy Obligations
It is your responsibility to ensure that all account information is accurate and up to date. If any changes occur in your personal information, it is imperative to update your account accordingly.
Account Security Responsibilities
You are responsible for maintaining the confidentiality of your login credentials. Do not share your username and password with others. If you suspect unauthorized access to your account, please contact customer support immediately.
Restricted Behaviour and Prohibited Activities
The following activities are strictly prohibited on the Site:
Engaging in fraudulent activities.
Using automated systems or software that may interfere with the proper functioning of the Site.
Colluding with other players to gain unfair advantages.
Sharing your account information with anyone else.
Violating these Terms may result in account suspension or termination.
Bonus and Promotion Rules
All bonuses and promotions are subject to specific terms outlined in the promotional materials. Players may need to meet wagering requirements before converting bonus funds into withdrawable cash. Ensure you understand these requirements before accepting any promotional offers.
Wagering and Gameplay Conditions
Bingo and slot bonuses typically carry wagering requirements that must be met within a specified time frame. Inactivity or failure to meet these requirements may lead to the expiration of bonuses.
Bonus Abuse Prevention
We monitor accounts for signs of bonus abuse or manipulation. Attempting to exploit promotions through irregular behaviour may result in the removal of bonuses and potential account closure.
Deposits and Withdrawals
All transactions are processed through the payment methods available on the Site. A minimum deposit amount of £10 applies. Withdrawals will be processed using the same method used for deposits, where possible.
Verification Before Withdrawals
Prior to processing any withdrawal requests, your account must be fully verified. This includes completing KYC checks, ensuring all documentation is submitted and approved.
Processing and Review Procedures
Withdrawals are subject to an internal review period, typically taking around 2 business days. Additional processing times may apply depending on the payment method chosen.
Responsible Gambling Expectations
We promote Responsible Gambling and offer various features to help you stay in control. Players can set deposit limits, session reminders, and take self-exclusion breaks if needed. More information on responsible gambling practices is readily available on the Site.
Self-Exclusion and Account Restrictions
Players may choose to self-exclude from the Site for a set period. During this time, your account will be disabled, and you will not be able to access any services. Reopening your account will require additional validation after the exclusion period ends.
Game Fairness and RNG Systems
All games on the Site operate using certified Random Number Generator (RNG) technology. These games are tested for fairness and integrity, ensuring that outcomes are random and unbiased.
Technical Interruptions or Voided Gameplay
In the event of a technical issue during gameplay, results may be voided. Players may not be eligible for payouts or bonuses for games affected by technical faults.
Suspension or Closure of Accounts
We reserve the right to suspend or close any account if there is a breach of these Terms or if any fraudulent activity is suspected. Notice will be given unless immediate action is required to protect the integrity of the Site.
Intellectual Property and Platform Ownership
All content on the Site, including text, graphics, and software, is the intellectual property of Velvet Bingo or its licensors. Reproduction or use of this content without prior permission is strictly prohibited.
Limitation of Liability
Velvet Bingo is not liable for any losses arising from the use of the Site or its services. We do not guarantee uninterrupted access and are not responsible for technical issues that may affect gameplay.
Modification of Terms
We may update these Terms & Conditions periodically. Continued use of the Site after modifications indicates your acceptance of the revised Terms. It is your responsibility to review these Terms regularly.
Contact or Support Guidance
For any questions regarding these Terms or support inquiries, please reach out to our customer service team.
Applicable Licensing or Regulatory Oversight
Velvet Bingo operates under the regulations of the UK Gambling Commission (UKGC) and complies with all relevant laws to ensure a safe and fair gambling environment.
By using Velvet Bingo, players acknowledge and agree to abide by these Terms & Conditions. Thank you for being a part of our community.
